Shipping policy

DOMESTIC SHIPPING (WITHIN THE US) will be calculated at checkout. Due to increased duties, additional shipping fees now apply. 

If your order was placed before duties were collected at checkout, you are responsible for all applicable import fees and agree not to refuse the shipment.

Please note that if a package is declined during customs clearance, you will be invoiced for any associated handling and return costs.

Expedited and Priority Shipping Rates: These rates are calculated at checkout through USPS.

(Due to COVID-19 protocols, we are no longer guaranteeing the availability of expedited or overnight shipping. Please contact us to verify availability.

SHIPPING (OUTSIDE THE US): Please note that shipping fees, as well as unpredictable import and brokerage charges, may cause the final price to vary.

International customers are responsible for their own return shipping costs.

By ordering from Italian-Slippers.com, you acknowledge that you are responsible for all import fees and agree not to decline the package. Please be aware that if you refuse to accept the package during customs, you will be invoiced for the handling and return costs.

Alternatively, contact us at: info@italian-slippers.com to find out where you can purchase Le Clare products in your country.

ESTIMATED DELIVERY TIME
Orders placed before 1:00 pm (ET) will ship within 3 business days, regardless of the shipping speed selected. Processing times do not include weekends or U.S. federal holidays. Ground Shipping (within the US): 3-5 business days.

MISSING OR DAMAGED PRODUCTS
In case of missing or damaged products, the purchaser or recipient of the order must notify our customer care team at info@italian-slippers.com within 14 days of receipt of the package. 

LOST OR MISSING SHIPMENTS

If your order appears to be lost in transit, please contact us within 14 days of the expected delivery date. This policy applies to shipments that the carrier has not marked as delivered. If your tracking shows a delivered status but you did not receive your order, please contact us, and we will do our best to assist, though we recommend checking with neighbors and your local carrier office as a first step.

We will open a claim with the carrier on your behalf. To process your claim, we may ask you to provide a carrier claim number or written confirmation from the carrier that the shipment has been declared lost or unable to be located. Once confirmed, we will reship your order at no additional charge.

For international orders, carrier claim processes and timelines may vary. Please allow additional time for the carrier to complete their investigation before a reship is issued.

Please note that we are unable to reship orders reported as missing after the 14-day notification window has passed. 

SHIPPING RESTRICTIONS
Please note we do not ship to P.O. boxes.